Personal Information We May Collect

Depending on how you interact with the website, we may collect:

• Name, company name, job title, or organisation details
• Email address, telephone number, and WhatsApp contact details
• Billing address, shipping address, and delivery instructions
• Account login details and customer-service communications
• Order information, products requested, and transaction records
• IP address, browser type, device type, and approximate location
• Website usage, referral source, page views, and interaction data
• Documents or information submitted in connection with an inquiry

Payment-card information may be collected and processed directly by third-party payment providers rather than stored by P-Fact. Replace this sentence if your actual payment setup differs.

How Information Is Collected

Information may be collected when you:

• Create or update an account
• Submit an order or payment
• Contact us by email, WhatsApp, form, or another channel
• Subscribe to product or research updates
• Request product information or quality documentation
• Use, browse, or interact with the website
• Respond to surveys, promotions, or customer-support requests

We may also receive limited information from payment processors, delivery companies, analytics providers, advertising platforms, anti-fraud providers, and other authorised service providers.

How We May Use Personal Information

We may use personal information to:

• Process, review, fulfil, and support orders
• Communicate about products, documentation, payments, and delivery
• Maintain customer accounts and order records
• Respond to questions, complaints, or service requests
• Prevent fraud, misuse, unauthorised transactions, and security incidents
• Improve website performance, navigation, products, and services
• Meet legal, accounting, tax, regulatory, or compliance obligations
• Send marketing communications when permitted or consented to

Where required, marketing communications will include a method to unsubscribe or withdraw consent.

Cookies and Similar Technologies

The website may use cookies, pixels, local storage, and similar technologies to remember preferences, maintain sessions, understand website usage, measure performance, prevent fraud, and support advertising where applicable.

Cookies may be categorised as essential, functional, analytics, or advertising cookies. The categories displayed in your cookie banner must match the technologies actually installed.

You may be able to manage optional cookies through the website consent tool or browser settings. Blocking certain cookies may affect website functionality.

When Information May Be Shared

We may disclose information only as reasonably necessary to:

• Website hosting and technology providers
• Payment processors and fraud-prevention providers
• Shipping carriers, warehouses, and fulfilment partners
• Email, customer-support, and communication platforms
• Analytics or advertising providers actually used by the site
• Professional advisers, insurers, auditors, or accountants
• Government or regulatory authorities where legally required
• A purchaser or successor in connection with a business transaction

We do not claim that personal information is never sold or shared unless that statement is accurate under all applicable definitions and reflects the website’s actual advertising and analytics practices.

Payment, Shipping and Third-Party Providers

Payment providers may collect billing information and payment credentials under their own privacy notices and security procedures.

Shipping companies, customs agents, warehouses, and fulfilment providers may receive recipient names, addresses, telephone numbers, email addresses, order details, and documentation reasonably required for delivery or import processing.

Third-party services operate independently. Review and link to their policies where appropriate.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, fraud prevention, accounting, tax, legal, dispute-resolution, and regulatory obligations.

Retention periods may differ according to the type of information, legal requirements, contractual obligations, and business need. Information may be deleted, anonymised, or securely archived when it is no longer required.

Information Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, misuse, or loss.

No method of internet transmission, electronic storage, or security control can be guaranteed to be completely secure. Customers should use strong passwords and protect their account credentials.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion, subject to lawful exceptions
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Request a portable copy of certain information
• Opt out of qualifying sale, sharing, or targeted advertising
• Appeal a decision concerning a privacy request, where applicable

We may need to verify your identity before completing a request. Authorised agents may be required to provide evidence of authority.

International Users and Data Transfers

Information may be processed in countries other than the country in which you reside, including locations where our website, payment, communication, analytics, or fulfilment providers operate.

Where required by applicable law, appropriate safeguards or recognised transfer mechanisms may be used. Do not retain this statement unless your actual provider arrangements support it.

Children’s Privacy

This website and its products are intended for business, institutional, and adult research customers. They are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has submitted personal information, contact us so the matter can be reviewed.

Changes to This Privacy Policy

We may update this policy to reflect changes in our services, technologies, providers, legal obligations, or business practices.

The revised version will be posted on this page with an updated effective date. Material changes may be communicated by an additional notice where appropriate or legally required.