Clear information about order cancellation, return eligibility, damaged or incorrect items, refund processing, and customer support.
Please contact our support team before returning any item. Products sent back without prior return authorization may not be accepted or processed.
An order may be cancelled for a full refund if the cancellation request is received and confirmed before the order has been processed for dispatch.
Once an order has been packed, transferred to a shipping carrier, or otherwise entered the fulfillment process, cancellation may no longer be possible.
Eligible return requests should be submitted within 14 calendar days after confirmed delivery.
Contact us before sending anything back. We will provide return instructions and confirm whether the item is eligible.
To be considered for a return, the product generally must:
For safety, integrity, storage, and chain-of-custody reasons, certain products may not be eligible for return, including:
Please inspect the package promptly after delivery. If you receive an incorrect item or an item with visible shipping damage, contact us as soon as possible.
Please provide the order number, product name, batch details, photographs of the item, shipping label, outer packaging, and any visible damage.
Do not discard the product or original packaging while the claim is being reviewed.
Unless the return results from an incorrect, damaged, or otherwise verified seller-related issue, return shipping costs are generally the responsibility of the customer.
Original shipping, customs, brokerage, clearance, and destination-related charges are generally non-refundable, except where required by applicable law or expressly agreed otherwise in writing.
Returned items are inspected after receipt. Approval depends on the product condition, packaging, identifying information, return authorization, and compliance with this policy.
We will notify you after the inspection has been completed and confirm whether the return has been approved or rejected.
Approved refunds are issued to the original payment method whenever reasonably possible.
The time required for the refund to appear may depend on the payment provider, bank, card network, and account processing procedures.
If an approved refund has not appeared, first review the original payment account and contact the relevant payment provider or financial institution.
If the refund still cannot be located, contact us with your order number and refund confirmation details.
Products sold by P-Fact are intended strictly for laboratory research use only.
They are not intended for human consumption, medical use, diagnostic use, household use, or veterinary use.
Do not send products back to the sender address, manufacturer, warehouse, or another address without receiving return authorization and the correct return instructions from our support team.
Contact our team with your order number and a brief description of the issue. For damaged or incorrect items, please also include clear photographs of the product and packaging.
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